Nano Lab Maker
CUSTOM FOR SANDRA
CUSTOM FOR SANDRA
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Shipping policy
Shipping policy
All orders with the exception of commission orders are processed within 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Custom and Commission orders are typically shipped out in 3-5 weeks unless otherwise specified when we go over your design!
Once shipped, packages shipped within the US should arrive within 5-7 business days (if not sooner) via First Class Mail unless otherwise chosen during shipping. International packages typically take anywhere from 2-8 weeks depending on your location - this can vary greatly with ever changing processes within the USPS.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NanoLabMaker, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at info@nanolabmaker.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
All orders are final unless something happens due to shipment.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nanolabmaker.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@nanolabmaker.com
International Note
International Note
Due to recent regulations I am only shipping to the following international countries:
Canada, Australia, Great Britain, Switzerland, Italy, & South Korea.
There are some caveats though.
Customers are responsible for duties and taxes on any internationally shipped items.
I offer USPS First Class International in the interest of affordability - HOWEVER - this service comes with it's own set of risks, packages often take longer than 2 weeks to arrive if they do arrive, they go missing on occasion. Due to these restraints, NanoLabMaker will assume NO responsibility for replacing lost or damaged packages that were sent via USPS First Class International.
Shipping Information
Shipping Information
Once an item is marked shipped, it has been transferred to USPS, DHL or UPS and has left my possession and you will receive a tracking number to track your package.
Any delays after this time are unfortunately out of my control - while we're happy to help find the package with any resources available, ultimately NanoLabMaker is not responsible for lost packages, this is especially true in regard to international packages.
Returns
Returns
All sales are final, however should you find a flaw in a mold when it's received I will do whatever I can to make it right! This needs to be reported within 7 days of receipt. Please don't hesitate to contact me via email at nanolabmaker@gmail.com should you have any issues with your order!
Please don’t purchase unless you’re Sandra/ have been given this link.