FAQ
Find answers to your questions quickly and easily in the NanoLabMaker FAQ.
I've compiled information about my dice molds, shipping procedures and important policies.
Dice Mold Related
What if my mold(s) arrives damaged, defective or incorrect?
Please contact me within 7 days of receipt prior to casting in the mold.
Email: support@nanolabmaker.com
Please include a photo and your order number so I can get a solution worked out for you as quickly as possible.
Can I sell the dice I make with your molds?
Yes, you can sell any dice you make with my molds.
Font licensing information is provided below:
What kind of silicone do you use for your molds?
I always use Smooth-On platinum cure silicone MoldStar 15 Slow or DragonSkin 20 NV, depending on current stock at the supplier.
CURRENTLY IN USE: MoldStar 15 Slow
Both are high-quality materials known for their durability and excellent detail transfer.
If you have a specific need related to the silicone type, please reach out to production@nanolabmaker.com so we can discuss accommodations.
What is the maximum pressure I should use with your molds?
45psi is the highest I recommend you go casting in my molds. I cast them higher than this but this allows for deviations in pressure gauges. Anything above 30-35psi is really just precautionary anyways - I promise.
Shipping Related
Where do you ship from, and what's the processing time?
Your handmade dice molds are made, packed and shipped with care from my little workshop here in Georgia!
Please refer to the estimated delivery date provided during the checkout process, which accounts for both processing time and shipping.
You'll see various shipping options with their corresponding estimated arrival dates to choose from.
Just a heads up - it's just me here (with the occasional helping hand from my husband), so I always do my best to get your order to you as quickly as possible, but sometimes there may be a slight delay but you'll be notified should that happen.
How will my order be shipped, and what are the estimated delivery times?
Shipping options and their estimated delivery date are provided directly at checkout.
This information is retrieved from their respective shipping services (like USPS and others for international orders).
While I always do my best to ensure your order is processed and shipped promptly, please understand that the delivery estimates are provided by these services and occasional delays can occur which are outside of my control.
International Shipping (EXCEPT the EU)
I ship everywhere EXCEPT countries in the European Union.
Please note that international shipments may be subject to import duties, taxes (including Value Added Tax or VAT), and customs fees.
These charges are determined and levied by your country's customs authorities and are the responsibility of the recipient.
NanoLabMaker, LLC is not responsible for these additional costs.
How can I track my order?
You'll receive an email with a tracking number once your package ships.
Allow approximately 48 hours for the tracking information to update.
If your order hasn't arrived within 14 days of your estimated arrival date, please contact me at shipping@nanolabmaker.com with your name and order number and I'll look into it for you!
What should I do if my package is lost or damaged?
Every package is insured!
If your package goes missing, please email me at shipping@nanolabmaker.com, I'll file a claim and arrange a refund or replacement.
If your package arrives damaged, please send photos of both the damaged items and packaging to shipping@nanolabmaker.com - both the item and packaging must be shown for a claim to be filed.
What's your return and refund policy?
Because of the unique nature of my products, all sales are final, unless your items arrive damaged during shipping.
If damage happens during shipping, I'll work with you filing an insurance claim.
General FAQ
Still have questions? Get in touch!
Email me at info@nanolabmaker.com for general inquiries.
What about my privacy? How do you handle my information?
I do not sell, rent, or share this information with any third party.
It is used for the purposes of getting your order to you safely.
If you opt in to our newsletter, you will always have the opportunity to unsubscribe at the bottom of each promotional email.
