Dice Mold FAQ
Can I sell the dice I make with your molds?
Yes, you can sell any dice, earrings, ornaments or flats you make with my molds. Font Licensing information will be in the tab below.
Font License Information
What type of silicone do you make your molds with?
I use Dragon Skin 20NV
What pressure can I safely use with your molds?
45psi is the highest I recommend you go when casting in my molds.
What should I do if my mold is damaged, defective or the incorrect mold?
Please contact me within 7 days of receipt by prior to casting in the mold.
EMAIL: info@nanolabmaker.com
Please include a photo and your order number so I can get a solution worked out as quickly as possible for you!
How do you color your molds?
I use a special product made by Smooth On called SilcPig which is specifically made to color silicone.
I'm not a fan of using mica powders in molds - while it's beautiful, I find that it can leave a texture where you don't want one and additionally can drastically decreases the life of the mold.
Dice Mold Care
Cleaning
Your molds can be washed in a tiny amount of dish soap and water if needed.
Allow it to completely air dry before using it. MAKE SURE IT'S DRY!
Any leftover flashing from casting can be cleaned up using some packing or duct tape.
Dice Mold Handling
Store your molds in a cool, dry place away from direct sunlight or heat sources.
Avoid folding or bending the mold, as it may cause deformation or distortion.
Be very gentle around the edges of the faces when you're unmolding as they're the easiest to tear and also make sure not to leave bits of leftover resin around, they tend to be sharp and can scar your mold.
How long should my mold last?
Your mold should last for around 10 casts if you're gentle and you're mixing your resin properly.
This number can vary based on how your dice mold is handled.
You can increase the number of casts by using a mold release such as Mann Ease Release 200 - however this will bring that glassy finish down to satin so it's a give and take.
Shipping FAQ
Where does my order ship from?
Your order ships from my home based shop in Georgia, USA.
How long will it take for my order to ship?
Any dice molds are made to order as they come in so they ship out within 5-7 BUSINESS days of the order.
Any other molds, earring kits, pigments, inclusions etc are ready to ship so they should go out within 2 BUSINESS days.
Please keep in mind, I'm a one woman show so sometimes things can get a little bit behind - I typically reach out if it's more than a day but please keep this in mind if I don't answer an email right away. It's just me here :) I'll get to it as soon as I can, I promise! <3
Do you ship internationally?
Kind of - I do ship internationally - but due to recent regulations only to the following countries:
Canada, Australia, Great Britain, Switzerland, Italy, & South Korea.
There are some caveats though.
Customers are responsible for duties and taxes on any internationally shipped items.
I offer USPS First Class International in the interest of affordability - HOWEVER - this service comes with it's own set of risks, packages often take longer than 2 weeks to arrive if they do arrive, they go missing on occasion. Due to these restraints, NanoLabMaker will assume NO responsibility for replacing lost or damaged packages that were sent via USPS First Class International.
My order didn't arrive, now what?
Should you find yourself missing your package reach out to me via email at info@nanolabmaker.com and I'll do what I can to help you.
HOWEVER
Once an item is marked shipped, it has been transferred to USPS, DHL or UPS and has left my possession and you will receive a tracking number to track your package.
Any delays after this time are unfortunately out of my control - while we're happy to help find the package with any resources available, ultimately NanoLabMaker is not responsible for lost packages.