FAQ
Dice Mold FAQ
What should I do if my mold is damaged, defective or the incorrect mold?
Please contact me within 7 days of receipt by prior to casting in the mold.
EMAIL: info@nanolabmaker.com
Please include a photo and your order number so I can get a solution worked out as quickly as possible for you!
Can you sell the things you create with my molds?
Yes, you can sell any dice, earrings, ornaments or flats you make with my molds. Font Licensing information will be in the tab below.
Font Licensing Information:
What type of silicone do you use for the molds?
I use a Smooth - On Platinum cure silicone called Mold Star 15 Slow - you can find the MSDS for this silicone here:
What pressure can I safely use with your molds?
45psi is the highest I recommend you go when casting in my molds.
Shipping FAQ
Where does my order ship from?
Your order ships from my home based shop in Georgia, USA.
How long will it take for my order to ship?
Any dice molds are made to order as they come in so they ship out within 5-7 business days of the order.
Any other molds, earring kits, pigments, inclusions etc are ready to ship so they should go out within 2 BUSINESS days.
Please keep in mind, I'm a one woman show so sometimes things can get a little bit behind - I typically reach out if it's more than a day but please keep this in mind if I don't answer an email right away. It's just me here :) I'll get to it as soon as I can, I promise! <3
Do you ship internationally?
Kind of - I do ship internationally - but due to recent regulations only to the following countries:
Canada, Australia, Great Britain, Switzerland, Italy, & South Korea.
There are some caveats though.
Customers are responsible for duties and taxes on any internationally shipped items.
I offer USPS First Class International in the interest of affordability - HOWEVER - this service comes with it's own set of risks, packages often take longer than 2 weeks to arrive if they do arrive, they go missing on occasion. Due to these restraints, NanoLabMaker will assume NO responsibility for replacing lost or damaged packages that were sent via USPS First Class International.
My order didn't arrive, now what?
Should you find yourself missing your package reach out to me via email at info@nanolabmaker.com and I'll do what I can to help you.
HOWEVER
Once an item is marked shipped, it has been transferred to USPS, DHL or UPS and has left my possession and you will receive a tracking number to track your package.
Any delays after this time are unfortunately out of my control - while we're happy to help find the package with any resources available, ultimately NanoLabMaker is not responsible for lost packages.
Customer Service Questions?
You can contact me through email or Discord. I will get back to you as quickly as I can, this is typically at the longest 2 business days.
Email: info@nanolabmaker.com
What is your privacy policy with the information you get from your customers?
I do not sell, rent, or share this information with any third party. It is used for the purposes of getting your order to you safely. If you opt in to our newsletter you will always have the opportunity to unsubscribe at the bottom of each promotional email.